Returns

At OUTLIERS, we always strive to offer the highest quality in our garments. However, if you are not completely satisfied with your purchase for any reason, you may return it within 30 days of receiving your order, provided that the product:

·Shows no visible signs of damage

·Has not been worn or washed

·Retains the original tags

Process

The fastest and easiest way to manage a return is through your Customer Account. You can do this by following these steps:

1. Access your account from any page on our online store by clicking the person icon at the top right.

2. Log in with the email address you used when placing your order. You will receive a verification code to securely access your account.

3. Request a return of the products, indicating the reason.

4. Once we approve the return, you will receive an email with:

·The return shipping label, which you must print and securely attach to the outside of the package, covering the original label if possible.

·The corresponding tracking number.

·Take the package to your nearest GLS drop-off point. You can easily locate it on the official GLS website using your postal code.

When your order reaches our warehouse and the items pass our quality control inspection, we will process the requested return. You will receive a final email confirming the resolution.

You may also email us at contact@outliersclo.com providing your name, order number, item(s) to be returned, and the reason for the return. Our Customer Service team will process your request according to the conditions described here.

Currently, at OUTLIERS we do not offer direct exchanges for size or item, so you may return your original item and place a new order at your convenience.

Return Shipping

For returning products:

·National orders (Spain): The return shipping cost will be covered by OUTLIERS, meaning it is free for the customer.

·Internacional orders (outside Spain): The return shipping cost will be the customer’s responsibility and will amount to €5,95.

In cases of defects or shipping errors, OUTLIERS will always cover the cost, regardless of the order amount.

It is important not to use the transparent ZIP bag as packaging for the return, as it is intended solely to protect the garment. Instead, use the opaque outer bag with the OUTLIERS logo. This bag has an extra adhesive strip for returns, designed to avoid unnecessary additional packaging.

If you do not have it, you may use another bag or envelope to ensure the package arrives safely. Make sure the packaging is not transparent and does not reveal the contents.

If garments are sent only in the transparent ZIP bag, making the contents visible, the return will be rejected. In this case, the customer must cover the return shipping cost.

Refunds

There are two refund options for returns:

1. Store Credit: This is the fastest way to process your return. Once we receive your package at our facilities, within 1–2 business days you will receive a Gift Card for the corresponding amount, which can be used exclusively at OUTLIERS with no expiration date.

2. Original Payment Method: If you prefer the refund to be made using the same payment method used for your purchase, the process usually takes 7–10 business days. Once the refund is issued, you will receive an email notification. Note that it may take 2–5 business days for the refund to appear in your bank account.

If the return shipping cost is borne by the customer (orders under €100), it will be deducted from the total, so the refund will be the amount minus this cost.

Exceptions

We do not accept returns for the following items:

·Underwear (boxers, socks, bras, etc.)

·Orders exceeding 30 days since receipt

·Products not in their original condition, including those that have been worn, washed, or altered in any way

·Products that do not retain their original tags

Contact

If you have any questions or need assistance, please contact us through the Customer Service form on our online store or email us at contact@outliersclo.com.

You can also check our FAQs page for answers to the most common return-related questions.

OUTLIERS reserves the right to reject returns that do not meet the requirements described above or that may be considered abusive.

Improper use of this service, including an excessive volume of returns, may result in restrictions on its use.