FAQs

Yes, at OUTLIERS all orders include free shipping, with no minimum purchase required and regardless of the order value or number of items.

After order confirmation and processing, our team ensures shipments are sent to anywhere in Spain within 24 to 48 hours.

Once your order has been shipped, you will receive an email with the tracking number. You can use this information to check the status of your shipment in real time through the provided link.

If your order hasn't arrived within the estimated delivery time, we recommend checking the shipment status using the provided tracking number.

If you have any questions, please don't hesitate to contact us at contact@outliersclo.com. Our Customer Support team will be happy to help you resolve the issue.

Once your order is confirmed, we process it immediately to ensure fast delivery. For this reason, it cannot be modified or canceled.

However, if you decide not to keep the item once it arrives, you can easily request a return by following the steps outlined on our Returns page.

At OUTLIERS, we accept credit cards such as Visa, MasterCard, and American Express, as well as digital payment options like PayPal, Klarna, Apple Pay, Google Pay, UnionPay and Maestro.

Yes, with Klarna, you can pay for your order in installments with no interest. This means you can enjoy your purchase now and split the cost into more manageable payments.

At OUTLIERS, we use advanced encryption technology to protect all the information you share. You can shop with complete peace of mind, knowing your data is safe.

If your payment is declined, we recommend that you double-check your card information and ensure the details you entered are correct. Sometimes, typos or credit limits can cause a decline.

If the issue persists, please don't hesitate to contact our Customer Support team. They will be happy to assist you and help resolve any issues.

To request a return, please follow the detailed instructions on our Returns page.

If you have any questions or need assistance, you can also email us at contact@outliersclo.com.

For returns, there are two refund options:

1. Store Credit: This is the fastest option to process your return. Once we receive your package at our facilities, within 1–2 business days you will receive a Gift Card for the corresponding amount, which can be used exclusively at OUTLIERS and has no expiration date.
   
   
2. Original Payment Method: If you prefer a refund to the same payment method used for your purchase, the process usually takes 7–10 business days. Once the refund is issued, you will receive an email notification. Please note that it may take 2–5 business days for the refund to appear in your bank account.

For returning products:

• Orders over €100: return shipping costs are covered by OUTLIERS, meaning it’s free for the customer.
  
  
• Orders under €100: return shipping costs are the customer’s responsibility and amount to €4.95.
  

In cases of damage or shipping errors, OUTLIERS will always cover the return shipping cost, regardless of the order amount.

It’s not necessary for the returned products to be in their original packaging, but please ensure the items are properly protected during the return shipment.

To do this, please follow the instructions detailed on our Returns page

Machine wash with cold water to preserve the quality of the materials and prevent wear.

It is not recommended. Avoid machine drying to prevent the garments from losing their shape and elasticity.

Always iron at low temperature and avoid printed areas to prevent damage or loss of shape.

Applying a discount code is very simple. During the checkout process, you will find a specific field for the discount. Here, you can enter your code.

Just make sure to enter it correctly, and the discount will be automatically applied to your order.

If you’re not sure how to apply your discount code, you can contact our Customer Support team by sending an email at contact@outliersclo.com

If your discount code isn’t applying correctly, it could be due to one of the following reasons:

• You cannot combine multiple codes; only one code can be used per purchase.
  
• Discount codes are not valid on sale items.
  
• If you still have a previous code active and want to use a new one, clear your browser cookies or history and refresh the page.
  
• Make sure you are on the website version for your country, as some codes may not work in all regions.
  

If you have any questions or need assistance, please email us at contact@outliersclo.com.

No, to maintain the exclusivity of our pieces, we only offer discounts on major holidays.

However, those who are part of our email list get access to exclusive discounts.

Our Customer Support team always strives to respond as quickly as possible.

However, due to the high volume of inquiries during Black Friday, it may take a few hours to address your request.

We will do our best to have your order delivered within the usual shipping times

However, due to the high volume of shipments, there may be delays with the shipping carriers. We will notify you via email in case of any issues.

Yes, we offer several Gift Card options that you can send to your family and friends if you're unsure about which items they'll like the most.

Using our Gift Card is simple:

1. Purchase the Gift Card for the amount you wish to give, entering the recipient’s name and email address.

2. The recipient will receive an email with the Gift Card.

3. They simply need to enter the code provided in the “Discount code” field at checkout.

4. If the full balance isn’t used, the remaining amount will be saved for future purchases.

To return a gift, please follow the detailed instructions on our Returns page.

If you have any questions or need assistance, you can also email us at contact@outliersclo.com.

You can contact our Customer Support team through these different methods:

·By using the contact form available in the side menu.

·By sending an email to contact@outliersclo.com

Our Customer Support hours are Monday to Friday, from 8:00 am to 6:00 pm (Spanish Peninsular Time)

Feel free to contact us during this time to receive all the assistance you need.

When contacting us, you’ll only need to provide your name and email address.

If you’ve already made a purchase, including your order number will help us manage your inquiry more efficiently.

Yes, we’re here to resolve any questions or concerns you may have about your order or anything else.

Don’t hesitate to contact us; our team is ready to help you and ensure you have the best experience possible.