Delivery Information
At OUTLIERS, all orders shipped within Spain include free shipping, regardless of the order value or the number of items.
For international orders, shipping is free on purchases of €100 or more. For orders below this amount, a shipping fee of €5,95 will apply.
We work with major national and international shipping companies. These companies operate with local couriers, allowing us to deliver to anywhere on the Peninsula within 24 to 48 business hours after the order has been prepared.
All payments will be verified before shipment. This process may take a few days, and if discrepancies are found in the billing information or additional verification is required, shipments may be delayed or canceled.
We ship only on business days, from Monday to Friday. We do not deliver on Saturdays, Sundays, or holidays.
Shipping and Delivery
Once prepared, regardless of order amount, deliveries will be made within:
| Spain | 24-48 hours |
| Portugal | 24-48 hours |
| France | 3-6 days |
| Germany | 3-6 days |
| Italy | 3-6 days |
| Belgium | 3-6 days |
| Netherlands | 3-6 days |
| Denmark | 3-6 days |
| Poland | 3-6 days |
| Austria | 3-6 days |
| Croatia | 3-6 days |
| Slovakia | 3-6 days |
| Slovenia | 3-6 days |
| Hungary | 3-6 days |
| Czech Republic | 3-6 days |
| Luxembourg | 3-6 days |
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While we do our best to ensure timely delivery, OUTLIERS is not responsible for conditions beyond our control, such as postal procedures, required customs clearance, holidays, severe weather, labor disputes, or protests. These and other interruptions may cause delays beyond our original estimated delivery times.
If delivery is not possible at the provided address due to the recipient’s absence, the carrier may contact you directly and provide detailed instructions on the next steps.
If delivery is delayed due to an incorrect address, the cost of reshipping the order will be borne by the customer.
Tracking
All orders are processed with tracking numbers. Once your package has been shipped, you will receive an email with the details to track your shipment.
In some cases, tracking information may take several days to update in the system. If you placed your order more than 5 business days ago and your tracking information has not updated, please contact us immediately at contact@outliersclo.com.
Lost Packages
If your order is lost or you do not receive it, even if tracking information indicates otherwise, you must file a claim directly with the shipping company that delivered your order.
You may also contact us so we can initiate a claim with the carrier. No refund will be issued until this process is resolved.
During the process, we will ask for your full cooperation. If it is confirmed that the shipment was lost due to the carrier’s error, once the claim is finalized, we will either refund your money or resend the requested product.
Note: We use the delivery timestamp provided by the carrier to review claims for damages or losses. Claims without this confirmation cannot be accepted.
Disclaimer
It is the buyer’s responsibility to ensure that the shipping address provided is correct before completing the purchase. OUTLIERS cannot make changes to an order once it has been processed. If the order has already been shipped, it will not be possible to modify the delivery address.
Contact
We would love to hear your feedback, questions, or concerns. Please do not hesitate to email us at contact@outliersclo.com